| Topic | :: | Call Quality Calibration "Doing it Right" |
| Speaker | :: | Jeannie Quek |
| Consultant, SEA | ||
| Fusion Comm Solution Sdn Bhd | ||
| Fusion Consulting Sdn Bhd |
| Topic | :: | CUSTOMER FEEDBACK MANAGEMENT "The Ultimate Voice of the Customer Strategy" |
| Speaker | :: | Jeannie Quek |
| Consultant, SEA | ||
| Fusion Comm Solution Sdn Bhd | ||
| Fusion Comm Solution Sdn Bhd |