| Best Call Center Agent under 50 seats |
| Winner: |
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Tantirak Punyanuphab.DHL Express International (Key Accounts Call Center) |
| 1st Runner Up |
Wilaiporn Ronnarong , DHL Express International ( Key Accounts Call Center) |
| 2nd Runner Up |
Kanok Khwanruen, DHL Express International ( Key Accounts Call Center) |
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| Best Call Cente Agents over 50 seats |
| Winner: |
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Supimpa Sittikunna, Prudential Life Assurance Thailand PLC |
| 1st Runner Up: |
วัฒนา เพ็ญพรเลิศชัย , Teledirect Telecommerce ( Thailand) Limited |
| 2nd Runner Up |
กฤติมา พละโท , Standard Chartered Bank (Thai) Public Company Limited |
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| Best Call Center Teamleader under 50 seats |
| Winner |
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Pimprapa Lertchirakarn, DHL Express International ( Thailand) Ltd. |
| 1st Runner Up |
Yupa Saetung, DHL Express International ( Hub Call Center) |
| 2nd Runner Up |
Supannee Phongjit,DHL Express International ( Thailand) Ltd. |
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| Best Call Center Teamleader over 50 seats |
| Winner |
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Areerat Chobtham, Standard Chartered Bank (Thai) Public Company Limited |
| 1st Runner Up |
กิตติศักดิ์ สินธุเจริญ, Teledirect Telecommerce ( Thailand) Limited |
| 2nd Runner Up |
ปัทมา ดีลัน, Teledirect Telecommerce ( Thailand) Limited |
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| Best Call Center Manager under 50 seats |
| Winner |
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Pattaree Niwong, Diethelm Limited |
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| 1st Runner Up |
Nualchan Kloieam, DHL Express International ( Thailand) Ltd. |
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| Best Call Center Manager over 50 seats |
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| Joint Winner |
Supawan Pitithammaporn , TeleIntel Company Limited |
| Joint Winner |
อรนุช คุณวาสี, Standard Chartered Bank (Thai) Public Company Limited |
| 1st Runner Up |
Nuengruethai Satranon , Prudential Life Assurance Thailand PLC |
| 2nd Runner Up |
Akapong Pongprapansiri, Teledirect Telecommerce ( Thailand) Limited |
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| Best Support Professional under 50 seats |
| Winner |
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พัชรี วงศ์พานิช, Diethelm Limited |
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| 1st Runner Up |
นันทน์วรรณ เหล่าวิทยางค์กูร, Diethelm Limited |
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| Best Support Professional over 50 seats |
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| Winner |
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ชนวิทย์ บัวทอง, Advance Research Group ( BMA 1555 Project ) |
| 1st Runner Up |
Rattanapong Sarnrat, Prudential Life Assurance Thailand PLC |
| 2nd Runner Up |
อัษฎางค์ โลหะ, Standard Chartered Bank (Thai) Public Company Limited |
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| Corporate Award Categories |
| Best In-House Call Center under 50 seats |
| Winner |
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DHL Express International ( Hub Call Center) |
| 1st Runner Up |
Diethelm Limited |
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| 2nd Runner Up |
Thai Samsung Electronics Co. Ltd. |
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| Best In-House Call Center over 50 seats |
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| Winner |
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Prudential Life Assurance Thailand PLC |
| 1st Runner Up |
Standard Chartered Bank (Thai) Public Company Limited |
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| Best Outsource Call Center |
| Winner |
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TrueTouch Co. Ltd. (Nok Air Project) |
| 1st Runner Up |
TeleIntel Company Limited |
| 2nd Runner Up |
Advance Research Group ( BMA 1555 Project ) |
